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1.7 Based on 9 reviews
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  • Customers like
    • How the app updated quaickly 1
  • Customers don't like
    • Very disappointing 4
    • Customer service 2
    • No refund policy 2
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The jdate app which I primarily use just stopped working. whenever i clicked on my inbox, the app would freeze and my phone would stop working for a minute. I called jdate to tell them what they can do and they said they are working on resolving it but don't have a timeline when it will be fixed. I asked for a refund of my next month since I do not like using the website or at least give me an extra week for the time the app was broken. They... Read more

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I have an older credit card that I have been paying down over time. Today I looked at it and noticed JDate charges of $39.99/month even though the "auto renewal" was turned off. I sat on the phone waiting for awhile with Jdate and finally reached someone. In the meantime the activity updated to say the account was terminated. The spokesperson said she did not do anything. I really think something is up with these people! A complete scam! I... Read more

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My credit card was charged over $200 (Canadians must pay the exchange rate). When I called to get my money back, the call taker would not budge and she also would not put me through to a supervisor. She essentially pinned it on me for agreeing to the terms of the website when I signed up. Right... nice of you little *** artists to make this explicit. I would never agree to an automatic renewal worth that much! Read more

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I asked customer service to deactivate my account after being sought out by a man who misrepresented himself, so they did. I went back on the site a month later and they charged me for reactivating my account when I did not choose to. Then 3 months later, with my credit card in the system, they charge me not the normal $30.99 but $119.00 claiming that's the plan I purchased when their website doesn't even offer a plan of that dollar... Read more

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JDate - Dishonest Auto-Renewal
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Today I noticed a charge for $258.90 (CAD) on my VISA card for a JDate subscription. I called to cancel this as I do not use the site anymore and barely used it except for a brief period when I first signed up for the service last year. The customer service agent on the phone refused to issue a refund, saying I had signed up for auto-renewal and did not cancel by the required date. She said she would issue only a partial refund of $96 US and... Read more

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Joined on a whim. After two days I closed my profile. Site is very difficult to navigate and very difficult to use on a hand held device. Site appeared cheaply constructed and not all function buttons work as they are labeled - if at all. They kept my money which is caveat emptor I presume. Customer service was fairly quick to respond but not at all empathetic. No solutions offered. The ole "we got your money so be off with yourself"... Read more

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JDate does not give you a way of shutting off their auto renewal unless you phone them at the end of your term. You have to waste your time on a call shutting it down and if you want to make sure you get your term's worth you have to do it right at the end of that term with a grace period of 3 day and they do not make that detail very explicit at all. As far as I'm concerned they are tricky and are doing something that is equivalent of keeping... Read more

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  • From mobile
  • Mar 10
  • #807322

I have been on JDate for 9 years and have met only 2 decent men. The quality of men is poor unless you live in NY or CA.

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Seemed like a good idea. I bought my 19 year old daughter a 6 month JDate membership for Chanukah this year. We live in the DC area and she was looking to meet men 19 to 24 year old's for dating within a 25 mile radius. There were very few guys on the site and most that were, hadn't used the site in quite a long time. After attempting communication with JDate they ignored my concern and basically told us we were stuck and could not even cancel... Read more

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This website is stuck in 2002 -- despite the "improvements" over the years. Here are a few problems: - No consistency between iOS app and web. - Filtering does not allow you to see who has logged on recently. Meaning you have to sift through 90% who haven't logged in for years. - "Activity" tab has a badge on it that sometimes does not go away. And there's no way to know what the activity is unless you click on all the tabs. - The Q and A is... Read more

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