Skip to content
Write review For Business
  • Login

Contact Jdate Customer Service

Jdate Phone Numbers and Emails

Jdate phones are not available. Try to contact them by leaving a review.

Send Message

Jdate Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?

How to Contact Jdate?

author avatar
PissedConsumer Reporter
How to Contact Jdate?

In case you need to get in touch with Jdate customer service or with the representatives of the company, you can use the phone number 1-877-453-3861. This Jdate phone number is for those customers who want to talk to the executive and get help regarding their account, subscription or any other problem they face while using the application. The people working as customer service representatives are knowledgeable in different issues, and they assist the users to overcome different problems that they may encounter. When contacting this Jdate customer service number you will be served in a friendly way to help you get the most out of your membership at Jdate.

For those who prefer written communication, there is a direct Jdate email address which is support@jdate.com. This Jdate contact option is very helpful to the users who might want to give elaborate descriptions of their problems or ask questions about the features in the app. This way, you can express any issues you have with your account, billing, or any other issues without the need to talk face to face. The Jdate support service department strives to provide answers to your questions as soon as possible, so that you can get the help you need to make the most of the online dating experience.

Jdate is managed by Spark Networks’ USA, LLC; the company’s registered office is at 3400 N Ashton Blvd Suite 175, Lehi, Utah, 84043, United States of America. This Jdate address is the operational center of the company and handles the operations of Jdate and other brands that it owns. This office is in a busy commercial hub to oversee a company’s interactions with the consumers, sales, and marketing, and product development. If you have any official mail or business communications to make, it is all convenient to use this address to ensure that your communication gets to the right section of the firm.

If you want to get a hold of the Jdate app, you can go to the help or support option and most of the time, they will have a form for feedback and concerns. There are no complicated navigation options to setting up a meeting, and even if you run into issues or have questions, or concerns, you can directly explain them in the app. This method is reliable for users who would want instant help without having to exit the application, making the experience seamless while interacting with the matches. The support team is always ready to address any concerns, thus providing the best experience to the users of Jdate website.

PissedConsumer Club

Contact Information

Jdate Website:

Jdate Help Center:

Corporate Office Address:

Spark Networks' USA, LLC
3400 N. Ashton Blvd, Suite 175
Lehi, Utah 84043
United States

Jdate Customer Service Reviews

1.3 / 5
Bad
Barbara R Dlb
Could not log in
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I could not log in repeatedly and jdate kept on sending me emails to read the q&a.
I had to call my credit card to get a refund.
Do not use jdate.

Read full review
Guest-5972403
I was charged twice for the same renewal
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have tried to contact Jdate and its parent company to no avail. And since I was not too successful on JDate, I guess I will be forced to dispute this on my credit card. Terrible customer service.

Read full review

How Good is Jdate's Customer Service?

susan a Ecd
susan a Ecd
Feels Disappointed | Aug 17, 2023

Have not been able to solve my problem
Please have someone call me back and walk me through it
sue ascher
917-87*-***

Read full quote
Bob T Kfu
Bob T Kfu
Feels Disappointed | Jul 18, 2023

Unfortunately poor
Wish it was better

Read full quote
Kearah Tdc
Kearah Tdc
Feels Disappointed | Jun 29, 2023

On 6/25/23 I had problems paying for membership and I emailed for help and did not get a response and I also missed on the special deal on 6/25/23 and I may cancel my membership by tomorrow unless I get a credit for the difference. I also noticed that some of the messages in my inbox was removed and need someone to explain that to me by tomorrow at noon.

Read full quote
Roberta Feiler
Roberta Feiler
Feels Disappointed | May 31, 2023

My customer service was excellent.

Read full quote
Yafet Ndo
Yafet Ndo
Feels Disappointed | May 26, 2023

Hello, I am extremely disappointed in J.date!, I sent three message to your site, asking to send a telephone number, so I could discuss wanting to subscribe for a month! I believe it is $9.99c, I reside in
London, England, therefore would like to know what is that amount in sterling! no response! I filled a form which asked for my number 0777391****, I really do not understand!
Marion Belgin-penny
no reply!!

Read full quote
Alyssah Pla
Alyssah Pla
Feels Satisfied | Mar 24, 2023

Good interaction. Issue was resolved and rep steed on the line till issue was resolved He walked me thru the password process.

Read full quote

Summary of Jdate Customer Service Calls

2K TOTAL
CALLS
02:24 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jdate?

Account Question:

  • “My account disappeare and I paid”
  • “Profile correction”
  • “I can not login my account.”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel renewal”
  • “Can't cancel”

Request for Information Question:

  • “No response to my calls for help”
  • “Want to see how much im paying every month”
  • “Help signing in after many years. Need to update info”

Payments and Charges Question:

  • “Fraud”
  • “Report a possible fraud”
  • “I paid and can't download app”

Product/ Service Question:

  • “Technical problema”
  • “I cannot access Jdate today 7/31. What is the problem. I see the app logo but when I press it nothing happens….!!!!!Sharon Kleiman”
  • “Membership issue”

Website/ Application Question:

  • “Site is not letting me read my messages”
  • “App stuck”
  • “My picture shows up on your site and I have not been a member for a long time. Please remove it.”

Refund Question:

  • “Need refund”
  • “Want a refund please call me”
  • “Get refund”

Staff Question:

  • “Horrible customer service!!!I cannot get into my account since I renewed Nov.29Will never renew!!!!!!!!”
  • “Not happy with service”
  • “I tried to pay for the service and my credit card was declined. It was a while back.i saw there was a trial time but i dont remember if it said how long it was.”

Return/ Replace Question:

  • “No link to change pw.”
  • “Want to change postal code on my profile”
  • “To change email address”

Cards Question:

  • “I paid for Premium, but I cannot contact matches . Message says I. Ust join, but I already joined and paid with credit card.”
  • “Why do you need my credit card number?”
  • “Need to change my credit card”

Shipping and Delivery Question:

  • “Try to get the 4th of July special”
  • “Trying to get the number for Silver Singles!!!!! I know you have Jdate and Silver Singles; they are sending me people from all over the country!!!!!I wanted a 50 mile distance and no more. I want men from 72 up.Getting men in their early 60's and (2”

Other Question:

  • “Not able to log im”
  • “Scammed”
  • “Bull”

Compare Jdate Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Match
stars-rating-fill
1.5 out of 5
Write a review
Do you have something to say about Jdate? What happened? What can we help you with?
Submit review Don't show this popup