Skip to content
Jdate

Jdate

www.jdate.com
What is your customer experience with Jdate?

Jdate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Jdate has 1.5 star rating based on 129 customer reviews and consumers are mostly dissatisfied; only 12% would likely recommend it.

Key Takeaways for Future Customers

  • Read recent Jdate reviews noting frequent login and membership access issues.
  • Expect limited matches and high price level relative to service received.
  • Be prepared to dispute billing and request refunds if unauthorized charges occur.

Negative Feedback / Risk Areas

  • Persistent customer service failures and no reliable phone support.
  • Repeated billing and subscription renewal complaints, including unauthorized charges.
  • Account access problems, lost profiles, and slow or absent refunds.

Positive Feedback

The concept and Jewish-focused dating app appeal were noted as attractive by some users.

View full overview ›

Media from reviews

I would like my problem sorting by Jdate not a company I pay £1 for3days and if I don’t...
Jdate - ScammersJdate - Scammers - Image 2Jdate - Scammers - Image 3Jdate - Dissatisfied customerJdate - PersonalJdate - I have a year subscription and I can’t get into the site.
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
customer service site customer service number phone subscription profile people app
Filter review
Sort by
edith l Bhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roosevelt, New York

Cancellation

AI Highlights
  • - I signed up by mistake and request a refund.
  • - The address may be invalid as the email bounced, and the chances of finding an orthodox man seem low.

This is the second time I am writing, and I hope I don't get an email saying the address doesn't work. I realized I made a mistake signing up.

The likelihood of finding an orthodox man seems quite low. Please refund my payment. Thank you.

Edith See below: Address not found Your message wasn't delivered to hello@***.jdate.com because the domain mail.jdate.com couldn't be found. Check for typos or unnecessary spaces and try again.

Loss:
$100
Pros:
  • Good for jews
Cons:
  • Not good for orthodox jews

Preferred solution: Full refund

User's recommendation: no recommendation

View full review
2 comments
Guest

Good to know. I'm not looking for hasedim.Sherri

Guest

Hello. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

View more comments (1)
Resolved
Nora N Bzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Screwed up site

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Can't log in to the site.
  • - Email responses are maddening and not helpful.
  • - There is no customer service phone number and the site pushes a device.
Updated by user Sep 18, 2025

They fixed the issue. Don’t give up.

Original review Sep 03, 2025

Screwed up site, cant log in, their email response is maddening and not helpful, no customer service phone number unless you want to hear all about the device they are trying to sell you. Run! Cant log in, frustrating, irritating, maddeningly as is this 100 symbol thing on this site.

User's recommendation: Run

View full review
1 comment
Guest

Hello. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

Mila S Gpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Joined over a year ago for 3 months.
  • - Had zero dates; met scammers; cancelled.
  • - Charged $147.11; no customer service; JDate/JFraud.

Joined more than a year ago for 3 months. Got zero dates and met only scammers.

Cancelled my membership and forgot about it.

To my astonishment today my Visa was charged $147.11. Customer service doesnt exist. Stay away from JDate, they are JFraud.

Most dating sites owned by the same company. I am accept iCal about getting my money back.

User's recommendation: Stay away!!! They are fraud!

View full review
Resolved
Susan E Tul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Had trouble joining through Apple Jdate app.reimbursed by apple

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I rejoined on 05-08-25 via credit card on the Jdate site. While a free member, I had the same photo for three weeks. Now, as a paying member, there is absolutely no photo or action on the app.

Pros:
  • Concept

User's recommendation: Go elsewhere

View full review
1 comment
Guest

Hello. We want to help, however, we are unable to locate your profile with the provided information.

Hence, kindly request you to contact us at support@***.com directly with the registered email address, and we will look into it. Thank you

Anonymous

I would like my problem sorting by Jdate not a company I pay £1 for3days and if I don’t cancel will charged £35 monthly

I would like my problem sorting by Jdate not a company I pay £1 for3days and if I don’t...

I presented a complaint and expect answers and results from Jdate not forwarded to another company to pay any fee at all. Its disgusting you cant solve your own problems

User's recommendation: Go elsewhere.i have already paid premium but showing as not

View full review
Nora N Bzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible site

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Cannot log in; customer service gives no real answers.
  • - No phone support to speak to a human.
  • - Account deleted without reason; seeking a refund.

Can't log in, no real answers from the bots at customer service, no phone available to speak to a human, they deleted me for no reason. I want a refund.

This is also a poor site, needing another 100 words. Why cant i just leave it at this. This is bad.

You are bad. Almost there you say, no i have things to do and its not this.run

View full review
Formerhappycamper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Messed up gender preference Won’t fix

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am straight, and their website is a disaster. You can't fix it, so I'm getting only females for matches.

Nightmare company.

Horrible website. No technical help.

Loss:
$120
Cons:
  • Terrible service website

Preferred solution: Fix problem

User's recommendation: Find a different matching service

View full review
1 comment
Guest

Hello, We are sorry to hear that you are not satisfied with our service and can't log into your account. Please contact our customer support at support@***.com and we will be happy to find a solution. Best regards, Jdate Customer Success Team.

Formerhappycamper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nightmare Fixed me with wrong gender . No way to fix it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Company should be closed . Im going to report to better business and yelp A true nightmare to start dating with this app

View full review
Alice B Vdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked from Jdate?

AI Highlights
  • - I updated JDate on the new platform; it didn’t work well, but I could get in on some level.
  • - Today my account shows BLOCKED; please let me know why.

Hi there,

I was trying to update my JDate with your new platform, and it didn't work well when I did, but I was able to get in on some level. Today, I looked at it, and it said BLOCKED. So weird as I am not a weirdo (ha), so why was I blocked?

Please let me know what is going on!

Thanks so much.

Alice Berger

View full review
Carmita Cio

I cannot get to my account other then to change my profile

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Live people to talk to would be the only way to fix my problem. It won't let me use my yahoo account. No password works.

View full review
Anonymous
map-marker Leusden, Utrecht

Schraging for people

AI Highlights
  • - Joined for one month but could only view 4 profiles, then nothing.
  • - Feels not getting what was paid for and must wait 23 hours.

Well, i joined for one month right now and try to discover more people but supriselly had only 4 to look at and then i could see nothing anymore ,So what is that all about ? i do not get what i payed for ..got to wait 23 hours for to be able to look for more people? i am disappointing!!!

View full review
Michael S Koc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Site is difficult to negotiate. The help section doesn't help. They use an algorithm to match you which is terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Not great 1.5 years ago; it's worse now.
  • - I joined, spent 2 hours trying to use it, and cancelled.
  • - Help would take 48 hours for a reply.
Updated by user Aug 06, 2025

Sent an email. The customer service is awful.

I subscribed, couldn't negotiate the site.

Told them I was cancelling within 3 days of subscribing and requested a refund. No response from the company Michael Schuman

Original review Jun 25, 2025

I was on about 1 1/2 years ago and it was not great. I thought in that time they would have made it better.

In fact they have made it worse. I just joined, spent almost 2 hours trying to figure out how to use it, and then cancelled.

I asked for help and they said approximately 48 hours before they would have an answer for me. I did not want to wait that long because I wanted to cans=cel as quickly as possible

User's recommendation: DO NOT JOIN

View full review
Emmilyn Nua

They have no tech support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Self-description can't be edited or deleted.
  • - Answering notes jumps; only one line can be typed.
  • - Email support is useless.
  • - JDate is beyond horrible.
Updated by user Jul 17, 2025

It seems JDate has no customer tech support. They just send out form letters and you receive replies that are unresponsive.

They obviously don't give a darn.

They are the only Jewish online dating site and they behave as a monopolist. "Too bad, if you're not happy go someplace else."

Original review Jul 02, 2025

My self description somehow got messed up. I cannot edit it or delete it.

If I try to answer a note, the program jumps so I can only type one line. So I can't answer people.

The email tech support is useless.

If you call their number, someone tries to sell you a life saving button to wear around our next.

JDate is beyond horrible.

View full review
Resolved
Trina L Dwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I have been scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 22, 2025

Company fixed the issue and I have been provided with apology. They issued a full refund

Original review Mar 07, 2025

This company refuses to help me after many attempts. They have now cancelled my subscription and have not returned my fee. Don't be scammed by this company.

Loss:
$135

Preferred solution: Full refund

User's recommendation: Never use this service

View full review
Philip T Cdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Member quest

AI Highlights
  • - They want an explanation of their subscription and whether they’ll receive responses.
  • - They provided a phone number and don’t want to be billed.

Can someone from your company please explain to me what I am signed up for? Am I getting responses back from people receiving my messages?

Can I hear back from them?

I'll give you my phone number 516-445-****. I can't tell what I have done with you guys because I don't want to pay a bill for it.

Pros:
  • Seeing a lot of single women to possibly date

Preferred solution: An answer to my question about what I signed up with it doesn’t seem like I can send messages to someone or they’re getting my message

View full review
Vitaly S Qyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The website is poorly organized. Unable to cancel service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The website has been redesigned for the worth.

Tried to cancel the service. The site keeps saying that the password is incorrect even though I've just logged in using the password

Loss:
$196

Preferred solution: Full refund

User's recommendation: Don't recommend

View full review

About

Related Companies

Spark Networks, Zoosk, Silver Singles, ChristianMingle, EliteSingles

Summary

JDate gives Jewish people an opportunity of finding Jewish soulmates. The company offers contact initiation for free and has a big gallery of members photos. By the way, there are more than 4840 members using JDate at the present time. Email, chat and IM are also available together with the mentioned online source. The company is regularly highlighted in popular media. You can read the most impressing love stories in such periodicals as People, The Washington Post, Redbook, the New York Times and the others. Advanced services are paid ones and become available since the moment of registration and account creation. Jewish community has been developed by JDate for more than a decade. One of the additional company's programs is named Sparks Networks and includes advertising opportunities.

Jdate reviews and complaints

Jdate is ranked 87 out of 224 in Dating category

Area Served

USA, UK, Worldwide

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article